At One Source Food Solutions, we understand that even rare issues such as product, packaging, buying in bulk or freight claims can disrupt your business. That’s why we prioritize the timely resolution of claims and ensure every shipment meets our high standards. Our comprehensive logistics management allows you to focus on your core operations, knowing that we handle every detail from door to door.
Timely Resolution of Claims
Product, packaging, or freight claims are rare, but their prompt resolution is critical. Here’s how One Source Food Solutions manages these claims to minimize any potential business disruption:
- Thorough Investigation: With the help of our suppliers, we investigate submitted claim information, including lot codes, pictures, and customer observations.
- Quality Assurance Reporting: We report QA findings and corrective actions, ensuring transparency and accountability.
- Follow-through: We manage the claim process until a credit memo is issued, ensuring a satisfactory resolution for our customers.
Ensuring Shipment Quality
Every shipment from One Source Food Solutions is meticulously checked to meet our customer’s specifications. Here’s what we do to maintain this high standard:
- Quality Checks: Before shipment, all products are thoroughly inspected to ensure they meet the required specifications.
- Documentation: Within hours of shipment, we email the Bill of Lading and Certificate of Analysis to key customer personnel, providing all necessary documentation for your records.
For more about our commitment to quality, visit our history, mission, and commitment page.
Comprehensive Logistics Management
One Source Food Solutions manages door-to-door logistics, so you can focus on your business. Our logistics capabilities include:
- Domestic Logistics: We work with a strong network of inter-modal, OTR truckload, and less-than-truckload carriers for both dry and frozen products. Additionally, we maintain vendor-managed, rail-served, and low-cost forward warehouse programs across the USA, allowing you to pull stock as needed at the lowest possible landed cost.
- Export Logistics: For our export customers, we collaborate with established freight forwarders to secure the lowest available landed costs to your manufacturing facility.
Supporting Your Business with Reliable Logistics
Our logistics programs are designed to support your business needs efficiently and cost-effectively. Here’s how we help you manage your inventory and logistics:
- Vendor-Managed Inventory: We maintain forward warehouses that are rail-served and low-cost, ensuring your inventory is readily available when needed.
- Cost-Effective Solutions: By working with established freight forwarders, we ensure that both domestic and export shipments are handled at the lowest possible landed costs.
For a detailed look at our logistics and inventory management solutions, check out our service solutions page.
Contact Us for Personalized Bulk Food Solutions
At One Source Food Solutions, we are dedicated to providing personalized, attentive service to each of our clients. If you have any questions or need custom solutions for your bulk ingredient needs, don’t hesitate to contact us.
- Call Us: (360) 887-9430
- Email: [email protected]
- Business Hours: Monday – Friday, 8 am – 5 pm
Visit our contact page to get in touch with us.
Conclusion
One Source Food Solutions combines extensive industry experience with a commitment to quality and customer satisfaction. Our seamless logistics management and prompt resolution of claims ensure that you can focus on growing your business without worrying about supply chain disruptions. Trust us to handle your bulk ingredient needs with integrity and expertise.
For more details about our offerings and how we can support your business, explore our fruits and vegetables, our history, mission, and commitment, and service solutions pages.